Business Productivity
Customer-facing communication services.
| Service | Job | Choose when | Key distinction |
|---|---|---|---|
| Amazon Connect | Cloud contact center | Live agents, voice/chat | Omnichannel, pay per minute |
| Amazon Simple Email Service (SES) | Bulk/transactional email | Send email at scale | Deliverability tooling; not agent conversations |
- SES (send email) vs Connect (live agent conversations) vs Amazon Simple Notification Service (SNS) (system alerts/SMS).