Customer Engagement
Getting help and expertise for your AWS environment — the distinction is who does the work and for how long.
| Service | Provides | Choose when | Key distinction |
|---|---|---|---|
| AWS Support | Tiered support plans | Help with AWS services | Basic→Enterprise; TAM at the top |
| AWS IQ | Hire certified experts | Short, project-based work | Freelancers, scoped access, on your bill |
| AWS Professional Services | AWS’s own consultants | Large enterprise programs | AWS employees delivering with your team |
| AWS Managed Services (AMS) | AWS operates your environment | Ongoing outsourced ops | Proactive run of infra, not project work |
| AWS Activate for Startups | Credits + guidance | Early-stage startup | Credits, mentorship, SA access |
- IQ (project work) vs AMS (ongoing operations) vs Support (help with the services themselves).
- IQ (freelancers, small) vs ProServe (AWS staff, large) vs AWS Partner Network (third-party firms).