AWS Support
- The four paid tiers plus Basic
- Basic (free, all accounts) — billing and account support, documentation, whitepapers, AWS re:Post community, and a core subset of AWS Trusted Advisor checks.
- Developer (from $29/month) — business-hours email access to a Cloud Support Associate. General guidance under 24 hours, system impaired under 12. One contact, no production commitment.
- Business (from $100/month) — 24/7 phone, email, and chat with Cloud Support Engineers. Production system down under 1 hour. Full Trusted Advisor checks. Unlimited contacts. Third-party software support. The first tier suitable for production workloads.
- Enterprise On-Ramp (from $5,500/month) — adds a pool of Technical Account Managers, business-critical system down under 30 minutes, and consultative architectural reviews.
- Enterprise (from $15,000/month) — a designated Technical Account Manager (TAM), business-critical down under 15 minutes, Concierge billing support, Incident Detection and Response, Well-Architected reviews, and access to Countdown for major events.
- Exam signals
- “Designated TAM” → Enterprise only. “Pool of TAMs” → Enterprise On-Ramp.
- “Full Trusted Advisor” → Business and above. “24/7 phone” → Business and above.
- “15-minute response” → Enterprise. “30-minute” → Enterprise On-Ramp. “1-hour” → Business.