Basic
- What it is
- The free tier of AWS Support, included with every AWS account. There is nothing to sign up for.
- What you get
- 24/7 access to customer service for account and billing questions only — not technical troubleshooting.
- Documentation, whitepapers, and the AWS re:Post community.
- AWS Health Dashboard for the health of your own resources.
- A core subset of AWS Trusted Advisor checks: service quotas plus a handful of basic security checks.
- What you do not get
- No technical support cases, no response-time commitment, no architectural guidance.
- Exam signal
- “Free”, “billing questions only”, “limited Trusted Advisor checks” → Basic.