Business
- What it is
- The first AWS Support tier suitable for production workloads, from $100/month (scaling with AWS spend).
- What you get
- 24/7 phone, email, and chat with Cloud Support Engineers.
- Unlimited contacts (managed through IAM) and unlimited cases.
- Full AWS Trusted Advisor check set — the usual give-away in a question.
- Third-party software support: help with common OS and application stacks running on AWS.
- AWS Support API for programmatic case management; Infrastructure Event Management available for an extra fee.
- Response times
- Production system down under 1 hour; production system impaired under 4 hours; system impaired under 12; general guidance under 24.
- Exam signal
- “Production workloads”, “24/7 phone”, “all Trusted Advisor checks” → Business.