Enterprise On-Ramp
- What it is
- The tier between Business and Enterprise in AWS Support, from $5,500/month. For customers with some business-critical workloads but not an Enterprise budget.
- What it adds over Business
- A pool of Technical Account Managers — shared, not designated to you.
- Business-critical system down under 30 minutes.
- Consultative architectural reviews and a Well-Architected Framework review per year.
- Concierge support for billing and account questions; Infrastructure Event Management included.
- Exam signal
- “Pool of TAMs” → Enterprise On-Ramp. “30-minute response” → Enterprise On-Ramp.
- If the question says designated TAM or 15 minutes, it is Enterprise instead.