Enterprise
- What it is
- The top tier of AWS Support, from $15,000/month. For organizations running business- and mission-critical workloads on AWS.
- What it adds over Enterprise On-Ramp
- A designated Technical Account Manager (TAM) — a named person who knows your architecture.
- Business-critical system down under 15 minutes, the fastest commitment AWS offers.
- Incident Detection and Response, proactive monitoring with an engineer engaged on your critical workloads.
- Concierge billing support, unlimited AWS Well-Architected Framework reviews, Infrastructure Event Management, Countdown for major events, and training and Support Automation Workflows.
- Exam signal
- “Designated TAM” → Enterprise, always. “15-minute response” → Enterprise, always.